Name: Abdul Johnson
Rating: 1
Review: I’ve been a loyal customer at this spa for over 10 years, and I never thought I’d have to write a review like this. During a recent visit, I had a deeply upsetting and humiliating experience that left me feeling unsafe, disrespected, and targeted.

While using the steam room, I was aggressively approached by another guest — a complete stranger — who falsely accused me of lewd behavior. Instead of reporting any concerns to staff (as any respectful guest should), this individual chose to publicly shame, verbally curse, and harass me. The situation escalated in a way that left me feeling extremely vulnerable and embarrassed.

When I reported the incident to the manager, instead of addressing my safety or investigating the situation, he immediately validated the other customer’s accusations. I expressed that I felt unsafe and discriminated against, particularly as a person of color and someone of a larger build — characteristics I believe contributed to how I was perceived and treated. Yet my concerns were dismissed. The manager even justified the other customer’s actions by stating he was a “regular,” further undermining the seriousness of what I experienced.

This wasn’t just about a false accusation — it was about how quickly my voice was silenced and how little my safety and well-being seemed to matter. The lack of accountability and the racial bias I felt throughout this encounter was both painful and infuriating. I left the spa feeling humiliated, unsafe, and deeply disrespected in a space I once trusted.

Everyone deserves to feel safe and free of harassment, especially in wellness spaces. I hope the management re-evaluates how they handle these situations, because if long-time, loyal customers can be treated this way — especially those from marginalized backgrounds — it says a lot about where their values truly lie.
Date: a month ago