Name: Jenny Garcia
Rating: 3
Review: This spa is inside the Westin, though it’s not affiliated with the hotel. The space is dated and could use an update. It was very clean, both inside the common spaces and in the treatment room.

I booked a package with four treatments and left a deposit totaling $342.

Kristy, my massage therapist, suggested changes based on my problems areas and she said would likely cost less or the same. I agreed as long as the price didn’t increase.

Kristy’s massage was fantastic—she’s truly exceptional and the best part of my visit!!

However, at checkout, I was charged $42 more without a clear explanation, and the credit card machine wasn’t working, which added to the frustration but not in anyone’s control. I did not agree to a $42 price increase, but didn’t feel up for debating it after spending time in a spa to relax.

Without Kristy, this would’ve been a two-star experience.

Entrance tip : do not follow the address which says it is located on Figueroa Avenue. The only folks who can access that entrance are those staying at the Westin with room key access. The entrance is on Flower. Once you enter on flower, the stairs or elevator can take you to 3 where the spa is located.
Date: 4 months ago