La Prairie Spa Beverly Hills

Name: Lei Chen
Rating: 1
Review: I can’t say it’s the worst facial treatment because the lady who did my facial was kind and nice. All I can say is here is the worst customer service and worst experience I’ve ever had in LA. I wish I can give them 0 star. One of my eyes was irritated, swelling and red after the facial. I can barely open my eye right now and there is always tears coming down. I know it’s not because of the allergy because I use the exactly same product at home. I assumed it is because of the gloves they were wearing is not clean or something else. So I called them to ask and the answer that I got from the manager is that I should go see a dermatologist instead of calling them. I did mention to the lady who did my facial that I just came back from Miami a week ago and that’s why I wanted to come in and get a facial treatment. And then they use my trip as an excuse to blame me and said this might be the reason why my eye is irritated. Or it could because of the pimple above my eye causes this swelling and redness. Also she said, this spa can’t help with skin problem since they are not doctors. You’d better to go see dermatologist if you have pimples on your face… If this is the case, this spa should tell all their customer to go see a dermatologist before come in here since they will definitely not be responsible for any bad results after their treatment. They will just tell you that your skin is not perfect enough to do a facial here. It’s really not professional and disappointed. And yes, they did give me 10% off for my next massage here since I mentioned it. And the manager was very surprised and asked me that so you still want to come in to do facial in the future? It’s ridiculous. And no, for sure I will never come back. The worst manager I’ve ever seen.
Date: 3 years ago