Larchmont Sanctuary Spa

Name: Guillermo Alvizures
Rating: 2
Review: I went in for our anniversary. The place was nice, the therapist were amazing and polite. However, the two girls in the front reception were rude, awful, impolite and unhelpful. When we arrived there was no parking in the front. So I had to park at the meters and it was only for 2 hours. After the jacuzzi the therapists came out to get us. But because the massage was 90 minutes and we were parked at the meters he suggested me to go to front desk and ask them if they can do me the favor on running down to add more time (since we were on our robes and sandals) the girls in reception didn’t want to help and just said “why didn’t you just parked in front” (with an attitude)

Once everything was done I came out before my partner. I told the girl I was going to go check on my car and if she needed anything else from me before I left and she just asked me for my name and said that was it. Minutes later my girlfriend called me to go back because the girl at the desk needed us to check out still. I went back inside and told the girl I thought you said we were good and that was everything you needed from me and she responded with an attitude again saying “no I still need to check you out” and pretty much ask you since everything was pre paid would you like to leave a tip 🤦‍♂️

I did left a tip only because she said it was for the therapist but this place needs better customer service from the girls in the front!!!!! Seems like they are in a bad mood and hate their job
Date: 3 weeks ago