Name: Liz Black Sayed
Rating: 1
Review: Unfortunately did not have a great experience. I arrived only a few minutes before my 50 min massage appt, but was not given time to change into a robe. I was supposed to have a certain masseuse and then was handed off to someone else without an explanation. The masseuse I had was clearly on her phone various times during the massage and didn’t seem present (was using one hand, not really doing anything to my leg/foot/etc at various times). She then ended 10 min early after we started a few min late. I asked for the bathroom/lounge after and she kept trying to take me to the front desk so I said goodbye. I was really needing and looking forward to a relaxing experience and sadly I was disappointed. It’s too much $ for a massage at this spa to be treated this way. If they’re understaffed/overbooked I’d expect them to fix that issue for how much they charge.
Date: 2 months ago