Spa Palace

Name: Carolina Covarrubio
Rating: 1
Review: Was very excited to try a new spa as I frequent ISpa in Irvine often so I had to commute from OC. First impressions were good it seemed luxurious and clean, strange they asked for ID but thought nothing of it. I was given a towel, bathrobe, toothbrush, and razor however no uniform for the communal area was given which was odd. Upon reaching the locker room area I noticed people wore their shoes/sandals indoor and felt it was very unhygienic for a spa so I kept my socks on except for the bathing area which felt gross. After bathing I went to soaking tubs (hot, warm, & cold) which were literally small jacuzzi pools like you can find outside near pools and they smelled strongly of chlorine. The bathing area was empty yet underwhelming so I tried the saunas in the communal area and I felt very uncomfortable being in a bathrobe around men in their own bathrobes or normal outside clothes. I was hungry so I went to their very small food court to find it unattended until an employee came; I ordered ramen and to my surprise when I received my meal I realized it was your common maruchan just placed in a bowl and topped with green onion and upcharged to $8. As I left I was asked by the employee if I enjoyed my visit to which I said I hated it and would not come again. Very disappointing and underwhelming I left more tired than when I entered, I will never waste my money nor time here again nor recommend it to anyone unless they are homeless and want to shower and eat something very simple yet expensive. I wish I could have gotten a refund.

Response to the owners review-

Thank you for your response. I understand that different spas have different policies and traditions, but my concerns were more about the overall cleanliness, atmosphere, and value for the price. Hygiene is a major factor in any spa experience, and seeing shoes worn indoors, along with the strong chlorine smell in the tubs, made it feel less like a relaxing retreat and more like a gym locker room.

As for the food, I wasn’t expecting gourmet dining, but serving instant ramen for $8 without even attempting to elevate it felt disappointing. I wish these things were communicated more clearly beforehand so I could have made a more informed decision about visiting.

I appreciate the response, but unfortunately, my experience left me feeling more stressed than relaxed. I hope this feedback helps improve transparency for future guests.
Date: a month ago