Name: Cassandra McCoy
Rating: 1
Review: I was a member here for over a decade and the membership has doubled in price in that time with steeper restrictions. Benefits expire within 6 months despite costing over $100. The massage therapists used to almost all be outstanding but now there has been high turnover with most of the best long standing therapists leaving. I booked a couples massage and neither of us had a good experience. I felt really connected to this space as it has been there for me in a lot of hard times but I can’t keep up this very costly membership when I don’t feel valued as a client.

I hadn’t mentioned the cancellation policy because I understand that it is a standard policy. I’m only editing my review now and including this because the business brought it up and made it a focus of their response to me. They also replied to me via email and told me that more of my benefits have expired which feels like retaliation for a bad review. Regardless, a 6 month expiration window is unreasonable for an over $100 service. They do not provide any way to view or manage your benefits online. There’s no way to check how many benefits you have or when they expire without calling them. They benefit from leaving you in the dark. When benefits expire they do not notify you and your money evaporates without receiving a service for it. I’m not sure any of this is even legal considering CA has laws regarding how business have to operate memberships and one of those laws has to do with members having access to their membership information to be able to manage it online. I’m leaving a 10 year membership feeling very hurt and resentful.
Date: 3 months ago