Name: Luana Cunha
Rating: 1
Review: It had all the potential to be a great place! But it isn’t! Their rescheduling policy is the worst in the world. They are only after your money in a dishonest way and lack any essence of Japanese hospitality. Nothing at all! It does not provide an experience similar to what you would have in Japan. I have been to Japan many times and can speak from experience. When I complained on their Instagram page, I was blocked. This is why the spa doesn’t have many comments on their Instagram posts. However, I made sure to inform my 13,000 followers about who they are, as well as the groups from the private school my children attend, my architect colleagues, and Italian groups.

If you need to reschedule a day in advance, you will pay 20% more than you already paid, and if you try to do it on the same day, they will keep the money that has already been charged to your card at the time of booking. If a customer is paying to book and needs to change their spa date, that customer is serious. This has never been taken into consideration. It’s not about the money; I tip more than that at various places I frequent. It’s about honesty and dignity. The spa cannot represent Japanese society. They are tarnishing the reputation of Japan’s hospitality. If it were a matter of cancellation, I believe it would be fair to the spa. But it should never be this way for rescheduling by someone who has already been to the spa. They simply do not care.

Honestly, it’s not a place so remarkable that it justifies having such a poor rescheduling policy. It’s just an okay place. And there may be reviews here that are not from genuine customers. Unfortunately, this is a shame for a culture I deeply appreciate. Of course, the spa wouldn’t stay open for long in Japan, which is why they operate outside of it.
Date: 4 months ago